Terms & Conditions

6.1 Except where We offer an applicable Ticket exchange or resale facility, Ticket(s) cannot be exchanged, cancelled or refunded after purchase (except pursuant to clause 6). If a resale facility is available, resale of these Ticket(s) cannot be guaranteed and is subject to a per ticket administrative charge.

6.2 Where an Event is cancelled or rescheduled (subject to clause 6 and this clause) by the Venue or Promoter, where an Event is cancelled or rescheduled due to circumstances beyond Our control, or where there is a material change to the programme of the Event, You may request a refund from Us in accordance with this clause.

6.3 A ‘material’ change to the programme of the Event is a change which, in Our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect. A change of cast or the use of understudies in a theatre performance shall not be a material change.

6.4 Where such a refund is sought due to cancellation, rescheduling or a material change to the programme of the Event, You must bring this to Our attention as soon as possible upon becoming aware of such material change, cancellation or where the Event has been rescheduled, prior to the rescheduled Event. The refund for Ticket(s) equals the price paid by You to Us for such Ticket, excluding the per Ticket booking fee.

6.5 Refunds shall only be made to the person who purchased the Tickets and, when possible, be made using the same method as was used to purchase the Tickets.

6.6 These Terms and Conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice, or the Competition and Markets Authority.

 

7. LIABILITY 

7.1 Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at your own risk. Unless otherwise stated in our Terms and Conditions, Our liability to You in connection with the Event (including, but not limited to, in the event of cancellation, rescheduling or material change to the programme of the Event) shall be limited to the Ticket price paid by You excluding the per Ticket booking fee.

7.2 We will not be responsible for any loss, injury or damage to any person (including You) or property howsoever caused (a) in any circumstances where there is no breach of a legal duty of care owed by Us; (b)in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from Our negligence); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions.

7.3 Nothing in these Terms and Conditions seeks to exclude or limit Our or the liability for death or personal injury caused by Our negligence, fraud or other type of liability which cannot by law be excluded or limited.

 

8. AFTER SALES CARE & COMPLAINTS 

8.1 Should you have any queries or complaints relating to your ticket purchase please contact our customer service team by submitting a request to [email protected]. We will acknowledge all customer correspondence within 24 hours.

 

9. RESALE

9.1 Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle Management to cancel the tickets without prior notification, refund, compensation or liability. 

9.2 Tickets are personal revocable licences and shall at all times remain the property of the Management and subject to these Terms and Conditions.  If a Ticket is re-sold, transferred or advertised for profit or commercial gain by anyone other than the Management or an authorised sub-agent, it will be void and You will be refused entry to, or ejected from, the Venue without refund. You may not re-sell or transfer a Ticket if You are doing so in the course of business. You are deemed to be selling or transferring in the course of business if the Management reasonably believes that You are doing so. The Management may reasonably consider that a Ticket is being resold in the course of business including without limitation: if You frequently advertise or offer tickets for resale; or where the Management reasonably considers that a Ticket offered for resale has originally been purchased with the specific intention of offering it for resale for profit and with no intention of You attending the Event.  If You offer a Ticket for sale for profit on an authorised Ticket exchange before the Event the Management may consider it to be a business transaction by taking other factors into consideration, including, without limitation: the number of tickets being sold by You; any evidence that You or the person You bought the Ticket for cannot attend the Event for genuine reasons; and whether any third party business not authorised by the Management will benefit financially from the resale of the Ticket. Re-selling a Ticket for profit means any re-sale that seeks a price higher than the face value of the Ticket and the relevant booking and/or handling fee that You paid for the Ticket.

 

10. ADMISSION & ATTENDANCE

Warning – Prolonged exposure to loud noise may cause damage to Your hearing. 

 10.1 The unauthorised use of equipment for photographing, recording or transmitting (by digital or other means) any audio, visual or audio-visual material within the Venue is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed by the Management.  Any recording made of an Event in breach of these conditions shall belong to the Management and You agree to assign any and all rights in the recording to the Management. 

10.2 By attending an Event, You give Your express consent to Your actual or simulated likeness to be included within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security staff which may be carried out for the security of customers.

10.3 Management reserves the right to conduct security checks which may include bag searches and confiscate any item which in the opinion of the Management may cause danger or disruption to other persons at the Venue or the Event or is one of the items not permitted into the Venue as listed in these Terms and Conditions. You shall not bring all or any of the following into the Venue: Your own food and drink; bottles, cans or glass containers; any item which the Management considers could be used as a weapon (including sharp or pointed objects such as knives); and illegal substances. Alcohol may not be bought into the Venue and when purchased on the premises may only be consumed in the public bar and other authorised areas. Smoking within the Venue including e-cigarettes is strictly prohibited.

10.4 You must comply with any and all instructions given to You by the Management and/or all Venue stewards and staff and with all Venue regulations.  The Management reserves the right to restrict access to parts of the Venue.

10.5 If You have any special requirements or concerns about any special effects (for example lighting or sound effects) which may be featured at the Event, prior notice should be provided when ordering the Tickets.

10.6 You shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.

10.7 Management reserves the right to refuse You entry to and/or eject You from the Event and /or Venue in reasonable circumstances including without limitation for health and safety or licencing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if you use threatening, abusive or insulting words or mannerisms; if, in the Management’s reasonable opinion, You are acting under the influence of alcohol or drugs; if you fail when required, to produce proof of identity or age; if You refuse to comply with security searches; if You breach these Terms; or if Your ticket is void. If You are refused entry and/or ejected from the Event and/or Venue, You are not entitled to a refund for any Tickets and/or any items purchased at the Venue.